Even though I served 20 years in the Air Force and have been retired for 12 years I still did not understand exactly how the Veterans Administration (VA) works. After 32 years I am now on a mission to learn the VA system. I thought I would share some of what I have learned. Being retired I have Tri-care medical insurance and felt I didn’t need the VA medical system. I tried to not use the VA system believing I was taking appointments from veterans who needed them. I had gotten my disability rating when I retired and believed did not have to set foot in a VA hospital or clinic because I have Tri-care. The one time I went to the VA was about 6 months after I retired and was not happy with the way I was treated, I waited 10 years to go back into the VA. I did not want to deal with the headaches of the VA, so I didn’t go, that was a big mistake on my part. My thought process changed when I filed to increase of my disability claim about 2 years ago. I found I had to start playing their game.
My claim was denied for lack of documentation because I had chosen to not use the VA system. I retrieved my civilian medical records and took them to the VA believing that would give the VA the needed documentation for my claim. After waiting about 2 hours at the VA records department I was unable to add my personal medical records to my VA medical records. I needed permission from a VA primary care physician, which I did not have. I was required to sign up for a primary care provider at the VA, taking an appointment from another veteran who only has medical insurance through the VA. I received an appointment in a shockingly quick time. I now have 2 primary care physicians one from the VA and a civilian doctor from Tri-Care. I quickly found I did not understand the system. As I have learned the hard way the VA has 3 separate sections and they don’t talk to each other. The VA’s 3 sections are Veterans Healthcare Administration (VHA), Veterans Benefits Administration (VBA) and National Cemetery Administration.
The VHA healthcare system is the largest integrated health care system in the United States. What many do not know is each VA healthcare facility is managed as a separate entity. Every VA facility is different and offer different services. Often one of the biggest issues is the different VA facilities or entities not talking to each other. The VA runs more than 1,700 hospitals, clinics, and other facilities spread throughout the country. I have heard of several instances where a veteran goes to a different VA facility than their normal one and the visiting VA facility has no access to their medical records. Veterans need to be aware their VA medical records are not available when they travel unless the veteran registers to share them.
The benefits section of the VA the VBA covers a multitude of items for service members, veterans, their dependents and survivors. The benefits section of the VA covers disability claims, education, training, home loans, and life insurance for qualifying members. The important thing to remember is the benefits section might not talk to your VA primary care provider for information about your claim. While talking to my VA primary care provider I found the information from my VA benefits claim, filed by a VA benefits contract doctor was not added to my permanent VA medical records. I had to tell my VA primary care doctor my diagnosis from a VA contract doctor. You have to stay on top of your information and claim. The people reading your compensation claim utilize all documentation, but you need to make sure all documentation is there. If you went to your VA primary care or civilian physician after the claims section has pulled your records for review they do not have your most recent information. If you have been diagnosed with a medical issue by a VA contract doctor do not assume it is in your VA medical records for your VA primary care doctor to see.
The third section of the VA is the National Cemetery Administration. Many veterans and their families do not know that veterans and spouses can be buried at any of the 134 National cemeteries if they qualify, and most veterans do. Your local Veteran Service Organization (VSO’s) Should be able to help you. Your Funeral home should also be aware of the requirements for VA death benefits.
In the end, you as the veteran or family member must stay on top of your documentation and claim. If you understand that the VA sections do not talk to each other it makes it easier for you to work through the system. It is in your best interest that you not assume the VA benefits section has all of the needed information for your claim. Make sure you understand how you can control the speed that claims get handled by understanding how the system works. For your health don’t assume your VA primary care physician has all of your needed information. Follow up to make sure the right section has the documentation needed to file a successful disability claim and your VA primary care doctor has the needed information to save your life.
For questions or comments, I can be reached at afterdutyvets@gmail.com or visit our website at marriedtoptsdpro.com and like us on Facebook at Married to PTSD Pro.
